Shipping policy

Domestic Shipping Overview

Serving Continental US Only | No International Shipping

1. Processing Timeline

• Order Cutoff: 3PM EST (Next business day processing)
• Tea Preparation: 1-2 business days (Small-batch blending & vacuum sealing)
• Teaware Handling: 1-3 business days (Professional protective packaging)

Note: Pu'erh cakes require additional quality inspection (+1 business day)

2. Shipping Services

Service Type	Delivery Timeframe	Features
Expedited	5-10 business days	- Temperature-controlled packaging<br>- USPS Priority Mail<br>- $100 insurance included
Standard	7-15 business days	- Humidity-controlled packaging<br>- USPS Ground Advantage<br>- Basic tracking

3. Product-Specific Protocols

A. Loose Leaf Tea:

• Nitrogen-flushed pouches (matcha/gyokuro)
• Desiccant packs in all shipments
• Batch code freshness tracking

B. Teaware & Tea Pets:

• Double-wall corrugated boxes
• Custom foam mold inserts
• Fragile item surcharge: $1.50/order (covers $100 insurance)

C. Prohibited Shipments:

• Ceramic items >18" in height
• Glass teapots to high-altitude regions
• Live cultured kombucha SCOBYs

4. Domestic Warehouse Operations

• Single Fulfillment Center: Hangzhou, Zhejiang Province, China
• Climate-controlled storage at 68°F/45% RH
  

5. Order Tracking & Support

• Real-time tracking via track.7daysoftea.com
• Freshness monitoring reports (temperature/humidity history)
• Dedicated tea logistics team: [email protected]

6. Post-Delivery Guidance

1. Refrigerate unopened matcha immediately
2. Inspect teaware within 48 hours
3. Store pu'erh in original packaging until ready to brew

---

Key Compliance Statements:

1. Teaware packaging complies with ISTA 3A testing
2. No deliveries to PO Boxes/APO addresses
3. Signature required for orders >$300

Updated: [2025.5.19]