Return & Refund Policy

Order Cancellation
Customers may cancel orders within 24 hours of purchase, provided the order has not entered the shipping process. Orders processed for shipping within 24 hours cannot be canceled.

30-Day Return Window
We offer a 30-day return policy from the delivery date. To be eligible:

• Tea products must remain unopened with original factory seals intact
• Teaware must show no signs of use and include all original components
• Original packaging and proof of purchase required

Return Process

1. Initiate return by emailing [email protected] for authorization
2. We'll provide a prepaid return label upon approval
3. Ship items to our designated warehouse (address provided upon approval)

Unauthorized returns will not be accepted.

Special Conditions
▶ Loose Leaf Tea:

• Opened packages are non-returnable (except for quality issues)
• Minimum 3-month remaining shelf life required for returns

▶ Teaware:

• Must include all accessories and protective packaging
• Fragile items require double-boxing for return shipping

Quality Issues
Contact us immediately (<7 days from delivery) if you experience:

• Broken/damaged teaware
• Compromised tea packaging
• Incorrect items received
  (Pictures/video documentation required)

Exchanges
We recommend placing a new order after return approval. Priority processing will be given to exchange orders.

Refund Processing
Approved refunds will be issued to your original payment method within 2-5 business days after we:

1. Receive returned items
2. Verify product condition
   Allow 3-10 additional days for bank processing

Important Notes

• Tea is a consumable product: Returns must show no evidence of contamination
• We're not responsible for damage during return transit
• Bulk/wholesale orders (>10 units) have separate terms

Contact [email protected] for any unresolved issues after 15 business days.

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FDA Compliance Notice
All tea returns must comply with FDA food safety regulations. We reserve the right to refuse returns that show evidence of:

• Broken safety seals
• Exposure to moisture/foreign substances
• Cross-contamination risks